欧洲招聘网（http://job.ouzhou.cc）2022年8月招聘资讯：港中旅CTS国际物流公司招聘客服经理，工作地点:鹿特丹。
 

Company name 

CTS International Logistics B.V.
 

Company description:

Facts of CTS Group

1. China-based, state-owned

2. Public listed in the Shanghai stock exchange (code 603128)

3. Top 5 local freight forwarders in China

4. 6,600+ employees globally

5. RMB14 billion rev. in 2020

6. 8 branches in the EU (NL, DE, SP, HU, UK, BE, FR, IT)

 

Job Title

Customer Service Manager
 

Job description:

We are looking for a self-motivated and experienced Customer Service Manager to lead, supervise and manage our service teams. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

To ensure success you need to multitask effectively in a fast-paced, dynamic environment, and perform your duties in a manner that maximizes profits. Top applicants are dedicated, competent, and have strong leadership skills.

Reports To

This position will report to the General Manager directly.

Responsibilities:   

1. Supervising day-to-day operations of the service/operation team.

2. Responding to customer service issues, and taking mediating actions in a timely manner.

3. Developing customer satisfaction goals and coordinating with the team to meet and exceed them on a steady basis.

4. Developing and facilitating effective tools, systems and processes to ensure customer KPIs and internal targets are met.

5. Hiring and training new customer service agents, maintaining high team morale and efficiency.

6. Manage and improve relationships, and meet regularly with related vendors or business partners to review, analyze, and develop actionable plans for productivity and service quality.
 

Skills and Qualifications: 

1. Bachelor’s degree in Logistics, Supply Chain, business administration, or relevant field.

2. Minimum 5 years of proven experience in a management position in a Customer service function.

3. Minimum 3 years of proven experience in logistics/warehousing business.

4. Proficiency in Microsoft Office and customer service software.

5. Outstanding written and verbal communication skills.

6. Good understanding of management practices and techniques.

7. Excellent leadership and interpersonal skills.

Preferred Qualifications:

1. Multi-lingual (Chinese, English, Dutch).

2. Advanced degree in logistics, business administration, or supply chain management.

3. Proficiency with SCM+ for warehouse management.

About CTS Netherlands

1. Established in 2019, cap. 1 million euro

2. 2021 Revenue 7 million euro

3. Local sales force and China biz network

4. Comprehensive logistics services

Employment Type

Full- time
 

Working location

Rotterdam
 

Provide with working visa

Yes

If you have any questions, please contact 

hr.nl@ctsfreight.com